FAQ & HELP
WHERE IS ECO SHADES FROM?
HOW CAN I CONTACT ECO SHADES?
WHERE IS ECO SHADES' HEADQUARTER?
HOW DO I CONTACT THE LOCAL ECO SHADES TEAM IN MY COUNTRY?
ECO SHADES PRODUCTS
WHAT IS BIODEGRADABLE ACETATE (BioAcetate S70)?
WHAT IS RPCTG MATERIAL?
WHAT IS RPMMA LENSES?
THE ITEM I WANT IS SOLD OUT?
IS THERE A GUARANTEE PERIOD FOR ECO SHADES PRODUCTS?
PAYMENT & SHIPPING
WHAT PAYMENT METHODS CAN I USE?
WHAT ARE SHIPPING TIMES AND COSTS?
Europe: Delivery 3-7 days (With GLS) - Delivery 7-14 days (With PostNord)
Worldwide: Delivery 5-14 days (With GLS) - Delivery 14-30 days (With PostNord)
ECO Shades uses GLS - Business, GLS - Private, PostNord - Private for shipment of your ordered items.
Shipping cost is calculated from the weight of the items. Pick your items, go to checkout, and you'll get the shipping cost for your area.
CAN I TRACK MY ORDER?
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
ECO Shades offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order (ONLY on B2C orders - this doesn't count on B2B orders).
The countdown starts from the day you receive your order. If you decide it's not quite right for you, just remember that the return shipping is on you.
Want to initiate a return? No problem! Just let us know within 14 days of receiving your order. Drop us a line at firstname.lastname@example.org and tell us you'd like to return your purchase. We're here to help!