Bag (0) 0
AED (د.إ)AFN (؋)ALL (L)AMD (դր.)ANG (ƒ)AUD ($)AWG (ƒ)AZN (₼)BAM (КМ)BBD ($)BDT (৳)BND ($)BOB (Bs.)BSD ($)BZD ($)CAD ($)CHF (CHF)CNY (¥)CRC (₡)CZK (Kč)DKK (kr.)DOP ($)EUR (€)FKP (£)GBP (£)GTQ (Q)GYD ($)HKD ($)HNL (L)HUF (Ft)IDR (Rp)ILS (₪)INR (₹)ISK (kr)JMD ($)JPY (¥)KGS (som)KHR (៛)KRW (₩)KYD ($)KZT (₸)LAK (₭)LBP (ل.ل)LKR (₨)MDL (L)MKD (ден)MMK (K)MNT (₮)MOP (P)MVR (MVR)MYR (RM)NIO (C$)NOK (kr)NPR (Rs.)NZD ($)PEN (S/)PHP (₱)PKR (₨)PLN (zł)PYG (₲)QAR (ر.ق)RON (Lei)RSD (РСД)SAR (ر.س)SEK (kr)SGD ($)THB (฿)TJS (ЅМ)TTD ($)TWD ($)UAH (₴)USD ($)UYU ($U)UZS (so'm)VND (₫)XCD ($)YER (﷼)

FAQ & HELP

CONTACT

WHERE IS ECO SHADES FROM?

ECO SHADES is a Danish brand rooted in Scandinavian minimalism. All designs are created in Denmark and produced in our trusted factories in China, where we’ve worked with the same skilled team for years. This close collaboration ensures high-quality craftsmanship, responsible production, and sunglasses that combine style, comfort, and sustainable materials.

HOW CAN I CONTACT ECO SHADES?

The best way to contact us is by email at support@eco-shades.com. We always try to get back after 24 hours, but in busy periods it can take a little longer.

WHERE IS ECO SHADES' HEADQUARTER?

ECO SHADES - Bøllemosevej 22, 3550 Slangerup, Denmark.

HOW DO I CONTACT THE LOCAL ECO SHADES TEAM IN MY COUNTRY?

ECO SHADES has a global presence. To reach out to our team in your area, just drop us an email at support@eco-shades.com, and we'll make sure it gets to the right people in your country.

ECO SHADES PRODUCTS

WHAT IS BIODEGRADABLE ACETATE (BioAcetate S70)?

BioAcetate S70 is the material we use for our Biodegradable collection. Made from renewable resources like wood pulp and plant-oil, it offers a sustainable alternative to traditional plastics. It’s strong, flexible, and hypoallergenic Developed by Wingram Industrial Company Limited, BioAcetate S70 reflects their focus on creating innovative, eco-friendly materials.

WHAT IS RPCTG MATERIAL?

rPCTG is a high-performance recycled plastic we use for several of our frame styles. It’s made from post-consumer waste, giving existing materials a second life. rPCTG is lightweight, impact-resistant, and offers excellent clarity and color consistency - perfect for durable, everyday sunglasses. By using recycled materials like rPCTG, we reduce the need for virgin plastics and help keep waste out of landfills and oceans.

WHAT IS RPMMA LENSES?

rPMMA stands for recycled polymethyl methacrylate - a high-quality, lightweight plastic known for its crystal-clear optical performance. All our lenses are made from 100% recycled PMMA, offering UV400 protection that blocks 100% of harmful UV rays. They meet international safety standards, are impact-resistant, and maintain excellent clarity, so you get premium eye protection with a smaller environmental footprint.

THE ITEM I WANT IS SOLD OUT?

Oops, we're sorry for the inconvenience! We're all about reducing waste and overproduction, so we only make what we think we'll need. This does mean that sometimes items run out, but don't worry – we're always working on new styles.

IS THERE A GUARANTEE PERIOD FOR ECO SHADES PRODUCTS?

Absolutely! We're all about delivering top-notch quality that stands the test of time. That's why we proudly offer a 730-day guarantee on our products.

PAYMENT & SHIPPING

WHAT PAYMENT METHODS CAN I USE?

ECO SHADES accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Visa Electron, Maestro, American Express, Paypal, ApplePay. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

WHAT ARE SHIPPING TIMES AND COSTS?

The delivery time for your order is 2-20 days, depending on what shipping method you choose.

Denmark: Delivery 1-2 days (with GLS)

Europe: Delivery 3-10 days (With DHL)

Worldwide: Delivery 7-20 days (With PostNord)

You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.

CAN I TRACK MY ORDER?

Yes of course! After your order is dispatched, you'll get an email with a tracking number. It's completely normal if the tracking number takes a few hours to activate, so no need to worry.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

ECO SHADES offers a 30-day full refund on goods purchased on the website, unless otherwise agreed or stated in your order. The 30-day period starts on the day your order is delivered.

How to return

You have two options:

Option 1 – Buy a return label through our return portal:
BOOK RETURN HERE

Option 2 – Return the item yourself:
You are welcome to arrange and pay for your own return shipping. If you choose this option, send an email to support@eco-shades.com stating that you are returning the item yourself, and include your order number.

In both cases: place your order number or order confirmation inside the parcel so we can identify your return.

All return costs are covered by you. Your withdrawal must be notified to us no later than 30 days after delivery, and the item must reach us no later than 14 days after you have notified us. To exercise your right of withdrawal, email us at support@eco-shades.com and clearly state that you wish to withdraw from the purchase.

Condition of the returned item

You are responsible for the condition of the product and for any decrease in value caused by handling beyond what is necessary to determine the nature, characteristics, and function of the goods. In short: try the item as you would in a physical store.

If the item shows use beyond this, it is considered used and of decreased value, and you will receive only a partial refund — or none. ECO SHADES evaluates the item's condition.

Warranty

All products carry a 2-year warranty under the Danish Sale of Goods Act, covering defects in software, materials, and fabrication.

Complaints must be reported to ECO SHADES within a reasonable time after receipt — we consider a maximum of 2 months reasonable, unless otherwise agreed. We will refund reasonable shipping costs for valid warranty claims. The warranty does not cover items that have been handled improperly or unusually.

Return address:
ECO SHADES
Midtager 29, 2605 Brøndby
Denmark
Email: support@eco-shades.com

Warranty returns sent cash-on-delivery will not be accepted.

I HAVE RECIEVED A DEFECTIVE ITEM - WHAT SHOULD I DO?

Oops, something went wrong with your order? No worries, we're here to help! Just snap a photo of the damaged or defective item, and send it over to us along with your order number and a quick description of the issue at support@eco-shades.com. We'll get right on it to sort things out for you.

ARE RETURNS FREE?

We do not offer free returns. You will find more information on how to process your return at Shipping & Returns within the QUICK LINKS section at the bottom of our website.

CAN I EXCHANGE AN ITEM BOUGHT ONLINE?

Right now, we're not set up for online exchanges. But don't worry, there's an easy workaround! Simply return the item you don't want, and then place a new order for the one you do. It's a quick and simple way to get exactly what you're looking for!

ORDERS

WILL I RECIEVE AN ORDER CONFIRMATION WHEN MY ORDER HAS BEEN PLACED?

A confirmation email will be sent to your email within a few minutes of purchase. If you do not receive one, please contact us at support@eco-shades.com.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, all orders are final, and edits or cancellations cannot occur. We strive to process all orders as soon as ordered.

MY ORDER WAS CANCELED?

Very rarely do we have to cancel an order if the stock level was shown incorrectly at the time of purchase. If this happens we’ll email you right away with the update.

WHAT ARE YOU LOOKING FOR?

View all products

Search for "{{ result }}"

MY BAG (0)
Your shopping bag is empty.

Thanks for subscribing!

Continue shopping

 

Delivery and Shipment

The delivery time for your order is 2-30 days, depending on what shipping method you choose.

Denmark: Delivery 1-2 days (with GLS)

Europe: Delivery 3-10 days (With DHL)

Worldwide: Delivery 7-20 days (With PostNord)

You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.

 

If you regret your purchase (Withdrawal)

ECO SHADES offers a 30-day full refund on goods purchased on the website, unless otherwise agreed or stated in your order. The 30-day period starts on the day your order is delivered.

How to return

You have two options:

Option 1 – Buy a return label through our return portal:
BOOK RETURN HERE

Option 2 – Return the item yourself:
You are welcome to arrange and pay for your own return shipping. If you choose this option, send an email to support@eco-shades.com stating that you are returning the item yourself, and include your order number.

In both cases: place your order number or order confirmation inside the parcel so we can identify your return.

All return costs are covered by you. Your withdrawal must be notified to us no later than 30 days after delivery, and the item must reach us no later than 14 days after you have notified us. To exercise your right of withdrawal, email us at support@eco-shades.com and clearly state that you wish to withdraw from the purchase.

Condition of the returned item

You are responsible for the condition of the product and for any decrease in value caused by handling beyond what is necessary to determine the nature, characteristics, and function of the goods. In short: try the item as you would in a physical store.

If the item shows use beyond this, it is considered used and of decreased value, and you will receive only a partial refund — or none. ECO SHADES evaluates the item's condition.

Warranty

All products carry a 2-year warranty under the Danish Sale of Goods Act, covering defects in software, materials, and fabrication.

Complaints must be reported to ECO SHADES within a reasonable time after receipt — we consider a maximum of 2 months reasonable, unless otherwise agreed. We will refund reasonable shipping costs for valid warranty claims. The warranty does not cover items that have been handled improperly or unusually.

Return address:
ECO SHADES
Midtager 29, 2605 Brøndby
Denmark
Email: support@eco-shades.com

Warranty returns sent cash-on-delivery will not be accepted.

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping