Terms and Conditions for ECO SHADES

ECO SHADES (NORDIC EYEWEAR GROUP APS)
Bøllemosevej 22
3550 Slangerup
Email: support@eco-shades.com
VAT: DK44970406

Payment

ECO SHADES accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Visa Electron, Maestro, American Express, Paypal, ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

Amount reserved

When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the webshop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account.
The reservation time depends on the product/service.

Debit card authorization

When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time.
Note, that only the bank (or card issuer) can cancel such reservation.

Credit Card authorization

The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK), USA - Dollars (USD), Euro (EUR), New Zealand - Dollars (NZD), United Kingdom - Pounds (GBP)

ECO SHADES uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

ECO SHADES' own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 2-20 days, depending on what shipping method you choose.

Denmark: Delivery 1-2 days (with GLS)

Europe: Delivery 3-10 days (With DHL)

Worldwide: Delivery 7-20 days (With PostNord)

You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (Withdrawal)

ECO SHADES offers a 30-day full refund on goods purchased on the website, unless otherwise agreed or stated in your order. The 30-day period starts on the day your order is delivered.

How to return

You have two options:

Option 1 – Buy a return label through our return portal:
BOOK RETURN HERE

Option 2 – Return the item yourself:
You are welcome to arrange and pay for your own return shipping. If you choose this option, send an email to support@eco-shades.com stating that you are returning the item yourself, and include your order number.

In both cases: place your order number or order confirmation inside the parcel so we can identify your return.

All return costs are covered by you. Your withdrawal must be notified to us no later than 30 days after delivery, and the item must reach us no later than 14 days after you have notified us. To exercise your right of withdrawal, email us at support@eco-shades.com and clearly state that you wish to withdraw from the purchase.

Condition of the returned item

You are responsible for the condition of the product and for any decrease in value caused by handling beyond what is necessary to determine the nature, characteristics, and function of the goods. In short: try the item as you would in a physical store.

If the item shows use beyond this, it is considered used and of decreased value, and you will receive only a partial refund — or none. ECO SHADES evaluates the item's condition.

Warranty

All products carry a 2-year warranty under the Danish Sale of Goods Act, covering defects in software, materials, and fabrication.

Complaints must be reported to ECO SHADES within a reasonable time after receipt — we consider a maximum of 2 months reasonable, unless otherwise agreed. We will refund reasonable shipping costs for valid warranty claims. The warranty does not cover items that have been handled improperly or unusually.

Return address:
ECO SHADES
Midtager 29, 2605 Brøndby
Denmark
Email: support@eco-shades.com

Warranty returns sent cash-on-delivery will not be accepted.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with ECO SHADES, we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with ECO SHADES, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for ECO SHADES have access to the information recorded about you.

The data manager in ECO SHADES is: Jonas Brandenborg.

We do not store and transmit customer information encrypted.

As registered with ECO SHADES, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact support@eco-shades.com .

Cookies

On http://eco-shades.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at http://eco-shades.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve ECO SHADES' website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service.

You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.

It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changes. You must pay a fee to have the complaint processed.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
http://ec-europa.eu/odr
When submitting the complaint, you must state our email address support@eco-shades.com.